OFFICE MANAGEMENT
Course Syllabus
I. INTRODUCTION TO ADMINISTRATIVE OFFICE MANAGEMENT
A. Principles of Administrative Office Management
B. Solving Problems in Administrative Office Management
II. MANAGING HUMAN RESOURCES
A. Selecting and Orienting the Office Staff
B. Supervising the Office Staff
C. Training, Appraising, and Promoting Office Personnel
D. Office Job Analysis
E. Office Salary Administration
F. Labor-Management Relations in the Office
G. Office Personnel Problems and Practices
III. MANAGING ADMINISTRATIVE SERVICES
A. Space Management for Administrative Services
B. Ergonomics in the Office
C. Telecommunications in Administration
IV. MANAGING ADMINISTRATIVE SYSTEMS
A. Analyzing Administrative Office Systems
B. Improving Office Productivity
C. Budgetary Control
V. OVERVIEW OF QUALITY MANAGEMENT PRINCIPLES
A. Deming’s Quality Theory
B. Quality Tools
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